Contact Us

Got a question about a casino we've reviewed, spotted something that needs updating, or want to suggest a new site for us to look at? This page explains what we can help with and how to reach us.

What we can help with

Non Gamstop Casinos is an independent research and comparison resource covering casinos not on Gamstop, their bonuses, payment options and game libraries. We're happy to hear from readers on topics such as:

• Corrections or updates to information about a listed operator
• Questions about how a specific bonus, wagering term or payment method works
• Feedback on our rating and ranking process
• Suggestions for new casinos not on Gamstop that you think we should assess
• General queries about using this site, including our other guides

If your question relates to a specific casino account, deposit, withdrawal or a dispute over a bonus, that's a matter for the operator's own customer support team directly, since we don't hold player accounts or process any transactions ourselves.

Before you get in touch

A lot of common questions are already answered elsewhere on the site, so it's worth checking these first:

• For a full breakdown of the sites we rate, including bonuses, payment methods and game selection, see our Non Gamstop Casinos UK 2026 guide
• For details on how we research and score each operator, and what "not on Gamstop" actually means for UK players, visit our About Us page
• If you're concerned about your own gambling habits or want to understand self-exclusion options, our Responsible Gambling page covers this in plain terms
• For questions about how this site operates, our commercial relationships or the terms you agree to by using it, check our Terms and Conditions

What we can't do

To keep expectations clear, there are a few things outside what this contact channel can offer:

• We can't process deposits, withdrawals or bonus claims — those go through the casino directly
• We can't intervene in disputes between a player and an operator, though we're always glad to hear about your experience
• We can't offer personal financial or gambling advice, and we don't provide crisis support — for that, dedicated support organisations are better placed to help
• We can't guarantee a response within a fixed timeframe, as our team reviews messages in the order they arrive

A note on how this site works

Non Gamstop Casinos may earn a commission when readers click through to a casino from our pages, including via the offers listed on our reviews. This has no bearing on the questions we answer or the accuracy of the information we provide, and it doesn't determine which operators we choose to feature or how we rank them.

Reaching out

Whether you're after a factual correction, a clarification on how a particular welcome offer works, or you simply want to flag a new site worth reviewing, we read every message that comes in. Being specific — naming the casino, the page, or the detail in question — helps us get back to you with a useful answer rather than a generic one.